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Designers, (Re)define Success First
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About two and a half years ago, I introduced the
Personalization Pyramid: A Framework for Designing with User Data
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As a UX professional in today’s data-driven landscape, it’s increasingly
To Ignite a Personalization Practice, Run this Prepersonalization Workshop
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Picture this. You’ve joined a squad at your company that’s
The Wax and the Wane of the Web
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I offer a single bit of advice to friends and
Opportunities for AI in Accessibility
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In reading Joe Dolson’s recent piece on the intersection of
I am a creative.
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I am a creative. What I do is alchemy. It
Humility: An Essential Value
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Humility, a designer’s essential value—that has a nice ring to
An Holistic Framework for Shared Design Leadership
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Picture this: You’re in a meeting room at your tech
From Beta to Bedrock: Build Products that Stick.
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As a product builder over too many years to mention,
User Research Is Storytelling
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Ever since I was a boy, I’ve been fascinated with
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